Refund Policy

Wiedemann Return and Refund Policy

At Wiedemann, we are committed to ensuring your complete satisfaction with our handmade paintings, frames, and other artistic products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Returns:

1. Eligibility:

   • You have 30 calendar days from the date of receipt to return an item.
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • Proof of purchase or receipt is required to complete your return.

2. Non-Returnable Items:

   • Custom or personalized orders.
   • Gift cards.
   • Items marked as final sale.

3. Return Process:

   • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
   • Our team will provide you with a return authorization and instructions on how to send your item back to us.
   • Please ensure that the item is securely packaged to avoid any damage during transit.

4. Return Shipping:

   • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds:

1. Refund Process:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds:

   • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

3. Late or Missing Refunds:

   • If you have not received your refund within the expected time frame, please check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • If you have done all of this and still have not received your refund, please contact us at [customer service email].

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] with your order number and details of the issue.